Cover Story

The chief ingredientsWhite Castle balances seasoned success with fresh ideas

Beef consumption is declining. So, what does that mean for White Castle System Inc., the king of the slider? Find out from new CEO Lisa Ingram.

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White Castle balances seasoned success with fresh...

Cover Story

It all adds upHuntington Bank grows stronger with FirstMerit folded into its operations

Steve Steinour has been involved in more than 30 mergers and acquisitions over the course of his career. But Huntington Bank’s acquisition of FirstMerit Corp. last year for $3.4 billion was the largest in the bank’s history.

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Huntington Bank grows stronger with FirstMerit folded...

Cover Story

A strong workforce sets Central Ohio manufacturers up for success

Whether you’re a small or large manufacturer, your workforce is critical. From finding talent to building a culture of collaboration, people are a differentiator.

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A strong workforce sets Central Ohio manufacturers up...

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Exploring the cutting edgeNationwide Children’s Hospital leads its industry from the forefront

Research and staying at the industry forefront is the lifeblood of elite organizations like Nationwide Children’s.

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Nationwide Children’s Hospital leads its industry...

Insights

Evaluate your technology to add more efficiency in 2018

All companies look for ways to make their teams and processes more efficient, while increasing revenue and profitability. What’s your plan to do so in 2018? Here's how to use technology to reach your goals in the coming year, from Bill Nelson of Blue Technologies.

How to maintain a culture of mutual respect

Company leaders must try to balance what may be competing forces: our innate biases and doing the right thing for the organization. Sequent's William F. Hutter discusses how to understand and manage cultural dynamics in the workplace.

Tips on how to prevent, respond to and recover from workplace violence

CompManagement's Cassy Taylor talks about how employers can prevent, respond to and recover from workplace violence incidents.

How to capture the customer voice to generate new services

Customer feedback is pure gold because you can dissect it to discover where you need to improve, says David Bano, chief claims officer at Nationwide. He explains why customer service and innovation go hand-in-hand.

How banks can help companies connect, add efficiency

Like many industries, banks have to break out from their traditional, transaction role that they’ve played for decades. Richwood Bank's Chad Hoffman discusses nontraditional services from banks that are doing more with the customers they have.