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Mindset switchTeleTracking, Michael Gallup employ a long view to shape building blocks of change

The long view affects everything TeleTracking and its more than 350 employees do, including building new products as it migrates from a point solution provider to a provider focused on driving customer outcomes.

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TeleTracking, Michael Gallup employ a long view to...

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Always about the peopleJohn Stanik uses experience to help changes go down at Ampco-Pittsburgh

New chapter, similar story: that’s how you might describe CEO John Stanik’s first year leading Ampco-Pittsburgh Corp. Here’s how Stanik has helped better position Ampco for today and tomorrow.

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John Stanik uses experience to help changes go down at...

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A new dayThe Allegheny County Airport Authority ignites under Cassotis’ leadership

CEO Christina Cassotis' enthusiasm and drive has pumped new life into the Allegheny County Airport Authority. Here’s how she has shed new light on the future.

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The Allegheny County Airport Authority ignites under...

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The field of viewA hidden variable sparks RJ Lee Group to strengthen customer relationships

An ability to detect patterns helped RJ Lee Group identify a flaw in the operations several years ago that CEO Rich Lee sees as critical to their growth.

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A hidden variable sparks RJ Lee Group to strengthen...


Choosing the right health coaching program for your employees

How can you get your employees to lose weight, eat better, get more active or stop smoking? Or, better manage their diabetes, high blood pressure or heart disease? The answer is: With help from a health coach. Amanda Budzowski of UPMC WorkPartners and UPMC Health Plan discusses how to set up a coaching program to help change the employee behaviors that lead to chronic diseases.

Strategies companies can use to mitigate the effects of interest rate risks

Given the inherent uncertainty and volatility with the interest rates going forward, companies need to form their own risk management strategy based on their view of the market and their unique risk tolerance level. Huntington Bank's Jim Altman weighs in on the available strategies.

Improve your business collaboration over email, IM, phone or video

Your company may already be using technology for business collaboration, but how can you do so more effectively? Stephan J. Cico, managing director at All Covered Pittsburgh, provides ideas for enhancing the way your company collaborates.

Experiential marketing in health care: The new frontier in advertising, today

As companies prepare marketing budgets and strategies, they should look at consumer trends to develop a solution to maximize marketing ROI and explore new strategies, especially experiential marketing. The health care industry is no exception. Maggie Ellison of Event Marketing Strategies shares how experiential marketing fits in with health care advertising goals.

How communication and technology can improve overall patient experience

One of the most difficult components of an effective rounding program is getting buy-in from the staff that will be out on the floor performing rounds, says Chris Dube, COO at Sentact. Once you get their support, it can go a long way toward improving HCAHPS results.