When Steven R. Springsteel took the reins as president and CEO of Chordiant Software Inc. in February 2006, the company’s situation didn’t look good. It lacked revenue growth, had mounting losses and possessed a back-office operation that was in shambles. In short, people questioned the company’s viability.
The first thing Springsteel did to start leading a turnaround was visit with customers around the world in order to listen to their needs and strengthen relationships with them. One of the processes he implemented was that, going forward, about 50 percent of future product design and capability would be driven by customer input.
He also quickly built a new leadership team and brought in top software industry executives with the experience, skills and integrity to scale the company globally.
He introduced initiatives to increase accountability while reshaping the back office by establishing goals and timetables across every function. He also made sure he was the first one in the office every morning and the last one out so people saw his commitment and would get on board.
These and other efforts have paid off for Chordiant. Last year, the company had four consecutive record quarters of growth and profit. Now that it’s strong, focused and successful, Springsteel hopes to expand into new geographical markets and continue developing relationships with partners and customers.
HOW TO REACH: Chordiant Software Inc., (888) 246-7342 or www.chordiant.com