Born: El Dorado, Ark.
Education: Bachelor of science in nursing from UCLA; master of science in nursing from California State University at Los Angeles
What was your first job and what did you learn from it?
The very first job I had was to be a PBX operator at a hotel. I really learned that how you treat people makes a difference. The way you talk to people when you answer the phone even makes a difference in how your interaction will be.
But the other thing I learned is that I was very gullible and naive. There were a couple of guys who worked at the hotel who would always call me and ask me to page people and they were famous people and I didn’t know they were famous people and I’d be paging them over the intercom system.
What’s your favorite way to relieve stress?
The best way for me is reading, but I also love to play golf although that can be a source of stress at times.
What’s the best advice you’ve ever received?
Surround yourself with very talented people who are different from yourself.