Education: SUNY Buffalo; bachelor’s degree in English
First Job: Serving ice cream at Carvel’s
Whom do admire most in business and why?
I’m an advocate of Ken Blanchard and Tom Peters in terms of their philosophies; Jack Welch for the way he managed a large organization and made it dynamic.
What has been your most important business lesson?
Never give up
What is your favorite business book?
“The One Minute Manager,” by Ken Blanchard and Spencer Johnson
What has been your greatest business challenge?
There is no doubt that making this business far and away is the most challenging that I’ve ever taken on in my life.
How would you describe your leadership style?
I have a lot of smart people around me, who take pride in what they do. One of the things I pride myself on is surrounding myself with those types of people. I can gather the big picture and let those people do what they’re so proficient at.