Education: Bachelor of arts, English, London University; diploma in accounting and finance, London School of Economics; master’s degree, business administration, Instituto de Estudios Superiores de la Empresa (IESE), Barcelona, Spain
Hobbies: Enjoys jazz music, plays the piano
Trivia: Can speak Italian and Spanish fluently
Greatest challenge: It’s an ongoing challenge, and it’s really working and overcoming some of the challenges of operating in an international environment and making sure an organization gets the most out of being international, overcomes cultural barriers and turns those into strengths.
How do you make sure everyone is on the same page?
That is a significant challenge, not just because of the distance but what’s implied by distance different cultures, different languages. How do you do it? You need to have a management team that is able to bridge some of those cultural gaps. You need superior communicators people who speak multiple languages.
How do you plan for growth?
For any plan or investment or expansion, it really starts with what you’re hearing from either your customers or your distributors. It’s all about gauging demand, put simply, and gauging what’s happening in the marketplace and their likely evolution. That’s the starting point for potential scenarios for evolution. With that vision in mind, it’s about looking at resources and putting the resources in place that you need.