Place of birth: Kansas City, Mo.
Education: Bachelor’s degree, Missouri State University; master’s degree, Arizona State University; Ph.D., University of North Carolina
First job: Faculty position at the University of North Carolina
What’s been your toughest business challenge?
Always trying to maintain work/family/life balance and never losing sight of that.
Do you have any favorite business periodicals?
I like The Wall Street Journal for the bigger perspective. I read probably 15 different health care or health care finance periodicals a week, between print and online versions.
Whom do you admire most in business and why?
John Maxwell [an author and leadership expert]. I like what he stands for from a business ethics perspective and how he describes how one should demonstrate himself as a leader.
How would you describe your leadership style?
I’m very aware of the enormous detail of the operations, but I tend to delegate and give people a lot of rope because I appreciate that they may go about managing issues and challenges and problems differently than I would.