Cover Story

ASPIRE 2017 – William E. Conway

Relationships are a key component in any line of work, but perhaps even more so when you’re the head of a business, says William E. Conway.

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ASPIRE 2017 – William E. Conway

Cover Story

Smart Women: How women leaders are setting the pace in business

Presenting the 2017 Northeast Ohio Smart Women Award winners and panelists who will be featured at this year's Smart Women Breakfast on April 20.

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Smart Women: How women leaders are setting the pace in...

Cover Story

A strong workforce sets Central Ohio manufacturers up for success

Whether you’re a small or large manufacturer, your workforce is critical. From finding talent to building a culture of collaboration, people are a differentiator.

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A strong workforce sets Central Ohio manufacturers up...

Cover Story

A creative business solution guides Knichel Logistics to success

Running a family business like Knichel Logistics presents a unique set of challenges, but the ability to be creative and flexible can be beneficial.

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A creative business solution guides Knichel Logistics...

Insights

Emerging cyber risks reshape the market in the internet-of-things era

A new cyber risk is developing — bodily injury or property damage as a result of a cyber breach. Employers and risk managers need to consider the worst-case scenarios of a cyber breach of these systems. Arthur J. Gallagher's Patrick Zedreck gives tips for mitigating coverage gaps.

How to achieve a successful employee benefits strategy

With today's employee benefits, employers need to evaluate the level and expertise of service when it comes to risk management, creative solutions, consulting and compliance. Michael Galardini, of JRG Advisors, shares how organizations need to take a strategic approach to employee benefits.

How to build a culture that delivers empathy and compassion

Each organization has to understand what its consumers need — staying laser focused on that while building a culture around those values. Quantum Health's Shannon Skaggs gives his lessons in what it takes to build a strong company culture.

Too many companies miss out on common cost-saving tax credits

Many businesses fail to take advantage of cost-saving tax credits made available by state and local governments. Don't be one of them. Monika Diehl, tax director at Clarus Partners, talks how businesses can identify and take advantage of available tax credits to offset expenses.

Tips for taking the customer experience to the next level

The speed of getting information and providing service has accelerated at an unbelievable rate — and with rapid advancements in technology come higher customer service expectations. Nationwide's Jasmine Green shares how to make strong customer service even stronger in today’s world.