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Cleveland ClinicCleveland Clinic’s new CEO is poised to confront health care’s greatest threats

Dr. Tomislav Mihaljevic conveys a sense of the calm, the strength, the wisdom and the leadership he will need to lead the Cleveland Clinic into the future.

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Cleveland Clinic’s new CEO is poised to confront...

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Crystal ClearTom Feeney guides Safelite to see from the customer’s perspective

When Tom Feeney helped Safelite look through the eyes of the customer, the picture wasn’t rosy. Here's how the nearly $2 billion company became customer driven.

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Tom Feeney guides Safelite to see from the...

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Hard WorkingThe DeArment family keeps Channellock competitive with continuous improvement

With more than 130 years in business, Channellock knows a thing or two about staying competitive. Bill and Jon DeArment talk about what it takes.

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The DeArment family keeps Channellock competitive with...

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The J.M. Smucker Co.Mark Smucker is doing what it takes to keep The J.M. Smucker Co. competitive

The J.M. Smucker Co. is marshaling its institutional strengths to better understand just what people want from its family of brands and how to get it to them faster.

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Mark Smucker is doing what it takes to keep The J.M....

Insights

How business is made better with a strong accountant relationship

Some business owners might just go to their accountant for tax advice. What they don’t realize is that they could use them for much more, says Nancy Supowit, director at Clarus Partners.

User feedback is the linchpin of this new website development process

Growth Driven Design is a new concept that sprung out of the inefficiency associated with developing a website. The process can be fraught with frustration as launch dates come and go and budgets are exceeded without much to show for the effort. Skoda Minotti's Bob Goricki has tips to make the process easier.

Commercial drones are increasingly popular, but there are risks

Drones, or unmanned aerial vehicles (UAV), are being effectively deployed in many commercial applications across a swath of industries. But before companies can use UAVs to help solve problems, they need to be able to identify operators who understand the rules governing drone flight, says Tri-C Chief of Police Clayton A. Harris.

Reduce your parcel shipping expenses through software

Parcel delivery is more than shipping packages on time. There are elements of auditing and contract negotiation that when applied diligently can recover hidden savings, says AMWARE's George W. Reyes.

Open dialogue, respect are key to working well with municipalities

Municipal leaders must evaluate a number of factors when faced with a company pursuing a development project within their borders, says Charles A. Nemer, a Principal at McCarthy, Lebit, Crystal & Liffman. Business leaders who are willing to work with the community to address these details in a constructive fashion demonstrate a level of respect that can often help it move forward more quickly.