Cover Story

Central Ohio Transit AuthorityCOTA and W. Curtis Stitt power on by creating efficiencies, working smarter

At COTA, W. Curtis Stitt and his staff are never done trying to improve. Because if COTA can operate more efficiently, it will be able to push more service out onto the street.

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COTA and W. Curtis Stitt power on by creating...

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LeafFilterNorth Inc.Matt Kaulig is developing strong leaders at LeafFilter North Inc.

Culture is a critical factor in any company’s success and Matt Kaulig has taken steps to give employees at LeafFilter a great place to work, no matter where their office is located.

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Matt Kaulig is developing strong leaders at LeafFilter...

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25 organizations that embody the spirit of world-class customer service

In good times and bad, your customer service experience is every bit as important as price points and merchandise quality.

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25 organizations that embody the spirit of world-class...

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Cascade Capital Corporation 2016 BUSINESS GROWTH AWARDS

Smart Business proudly presents this year's class of honorees for the Cascade Capital Corp. Business Growth Awards, recognizing companies in the Akron-Canton region that have established an enduring standard of excellence.

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Cascade Capital Corporation 2016 BUSINESS GROWTH...

Insights

How to ensure you’re getting the most out of your accountant

Not all accountants are created equal. Learn the signs that indicate an accountant isn’t doing as much as he or she could to help move your business forward, from Clarus Partners' Kirk Trowbridge. And when those signs become apparent, it’s time to part ways.

How to couple event experiences and social media to drive engagement

Social is an important complement to support and strengthen a well-executed experiential campaign. It can take face-to-face interactions and amplify their reach and consumer engagement in the digital space. Drew McCartt of Event Marketing Strategies explains how to do this successfully.

How to help your employees better manage their care and costs

When employees understand their health insurance, they can make good decisions that benefit themselves and their employer. Medical Mutual's Veronica Hawkins discusses what organizations can do to help their employees take a more active role in their health care decisions.

Take steps to find a bank that can help your company grow

As your business assesses its own future, it’s important to find a bank that can provide a level of service that meets your own unique needs, says Northwest Bank's Donna Dolezal.

Investors may have recovery options when investments go wrong

When an investment or portfolio goes shockingly wrong, fear and embarrassment often will cause investors to wait much longer than they should before confronting their stockbrokers, says Hugh D. Berkson, a Principal at McCarthy, Lebit, Crystal & Liffman