Cover Story

Central Ohio Transit AuthorityCOTA and W. Curtis Stitt power on by creating efficiencies, working smarter

At COTA, W. Curtis Stitt and his staff are never done trying to improve. Because if COTA can operate more efficiently, it will be able to push more service out onto the street.

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COTA and W. Curtis Stitt power on by creating...

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LeafFilterNorth Inc.Matt Kaulig is developing strong leaders at LeafFilter North Inc.

Culture is a critical factor in any company’s success and Matt Kaulig has taken steps to give employees at LeafFilter a great place to work, no matter where their office is located.

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Matt Kaulig is developing strong leaders at LeafFilter...

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25 organizations that embody the spirit of world-class customer service

In good times and bad, your customer service experience is every bit as important as price points and merchandise quality.

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25 organizations that embody the spirit of world-class...

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Cascade Capital Corporation 2016 BUSINESS GROWTH AWARDS

Smart Business proudly presents this year's class of honorees for the Cascade Capital Corp. Business Growth Awards, recognizing companies in the Akron-Canton region that have established an enduring standard of excellence.

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Cascade Capital Corporation 2016 BUSINESS GROWTH...

Insights

Find a bank that believes in your company’s business model

Companies that have built and maintained a strong relationship with their bank are in a much better position to overcome financial hardships, says Rick Hull, Executive Vice President and Regional President at Home Savings.

Mediation can be a useful tool for companies locked in conflict

When your business is entangled in a legal dispute, mediation offers a way to resolve the conflict that can save both time and money. But, you must enter into the process with the right frame of mind, says David A. Schaefer, an attorney at McCarthy, Lebit, Crystal & Liffman.

Treasury management services provide options for a more efficient business

Tools such as automatic clearinghouse check payments and credits (ACH), line of credit sweeps and Positive Pay can be quite helpful, but only if they are a fit for what your company is trying to do. Westfield Bank's Kurt Kappa explains how to find the right products for your company.

The reasons your customers are asking for your SOC Report

Service organizations seeking new customers and attempting to stay ahead of the competition can distinguish themselves by obtaining a SOC Report, which reduces customer audit time and effort. Rosemary Rehner, CPA, at Barnes Wendling CPAs, explains the process and how it works.

Normalized earnings can be a helpful tool to assess your business

Normalized earnings represent adjustments to a company’s earnings to remove the effects of nonrecurring items, such as one-time gains or losses, unusual items and the impact of seasonal or cyclical sales. This calculation is often used to provide business owners, prospective buyers and others with a company’s true earnings and its repeatable stream of economic benefits, says Richard Snyder, CPA, Director of Audit & Accounting at Kreischer Miller.