Born: New Brunswick, N.J.
Bachelor of arts degree, political science, Villanova University; juris doctor degree, Temple University School of Law
First job: Federal prosecutor
What is the greatest business lesson you’ve learned, and from whom?
From Bob Rosenberg, who is on our board of directors. He is the former CEO of Dunkin’ Donuts and really grew the Dunkin’ Donuts brand for 35 years.
He says that if you want to be successful in franchising, you have to find the right market, the right location and the right franchisee. If you align those things, you will be successful in franchising.
Whom do you admire most in business?
I’d say people who have revolutionized not just business, but the way we live. People like Bill Gates, who didn’t just develop a business, he changed American culture.
What are some universal truths you’ve learned about leading a business?
Some days, you just have to say no. And saying no can be very empowering to a CEO. In addition, I try to tell my staff that they can’t come to me with just a problem, they have to come with a solution, as well.
If you allow your senior management to just dump problems on you, you are going to spin your wheels way too much.