Education: Bachelor of science degree in finance, St. Joseph’s University; MBA, University of Notre Dame
What traits or skills are essential for a business leader?
No. 1, I think you have to be an effective listener. No. 2, I think you have to have the courage to make tough decisions. You have to be honest. You have to have good intuition and a forward-looking perspective. Then, I think you have to be very good at picking out other good leaders.
What are several universal truths you’ve learned about business leadership?
I have three of them: Nothing ever goes as planned, there is no such thing as a layup, and you are only as strong as your weakest link. If something is really easy, like you have a large account and you think you’re going to get it no problem, you have to remember that everything takes work, applying yourself, perseverance and going though the motions to make it happen. Nothing is going to come easy, and nothing is going to be given to you. You have to work to achieve.
What is your definition of success?
Success is winning after you’ve paid the price. That’s pretty consistent with our culture, with putting in the time and hard work, showing up every day. Success is about the feeling of accomplishment.