Born: Upper Darby, Pa.
Education: B.S., accounting, St. Joseph’s University; master’s degree, public administration, American University, Washington, D.C.
What is the best business lesson you’ve learned?
Teamwork is the most important ingredient in any successful business operation. It’s something that has to go down through the entire organization. If you work together as a team, you’ll be successful.
What traits or skills are essential for a business leader?
You must operate with integrity. Whether it’s good news or bad news, don’t shy away from it. If you put everything on the table as the manager of the organization, people will learn to trust you.
You must realize it’s about building a team and being open with that team in a way that forms a trusting bond. That is the most important thing to me.
What are several universal truths you’ve learned about leading a business?
Nothing is constant. Change is just a way of life. If you stand pat on your past successes, you will not be successful for long.
What is your definition of success?
I am successful if I can carry out the missions given to me by the board of directors and the company’s owners. For me, that means I have to continue to create an exciting vision for our future and make sure we continue to meet all of our strategic and financial goals.