Education: Bachelor of science degree, communications, Temple University; Juris Doctorate, University of Louisville
First job: Delivering newspapers for the Millville (N.J.) Daily Republican at age 11
What is a universal truth you’ve learned about leadership?
Credibility takes a lot of hard work and time to be established, but it can be destroyed in seconds. In order to be an effective leader, you need to have credibility at all levels of the organization.
What is your definition of success?
Success is having fun every day at work. It’s working with people you love and seeing them grow to their maximum potential. In the end, success is having a job you love because it means never having to work again.
Steiner on demonstrating humility: It takes a certain amount of maturity and experience to say you don’t know or that you don’t understand, that you don’t have all the answers. It is a sign of strength rather than a weakness. In a leadership role, I think it takes time for us to realize that. I always knew I needed a lot of help. I didn’t have any epiphany; I simply learned over time that it’s always best to surround yourself with intelligent, competent people.