The Stemper File Featured

7:00pm EDT January 26, 2010

Education: B.S. in electrical engineering, Marquette University; MBA, University of Pennsylvania, Wharton School of Business

What is the best business lesson you’ve learned?

Be prepared to learn something new every day, and be open. You never know from whom or where it will happen, but it will. And there will be something new, every day.

What traits or skills are essential for a business leader?

Get input from multiple perspectives, especially those closest to the action. Be ready to (make) decisions with incomplete information. Monitor those decisions and adjust accordingly toward improvement.

What universal truths have you learned about leadership?

The difference is really in the people. Personnel choice is critical. Seeking to understand that their core values align with the values you are trying to build into the business is most important.

What is your definition of success?

Achieving (short- and long-term business) goals, but doing it in such a way that brings the best out of the employees, and our customers are so satisfied that they want to act as referrals.