Education: Moravian College, Bethlehem, Pa., bachelor of arts in accounting
Involvement: Board of directors, Direct Marketing Association's Educational Foundation
Whom do you admire most in business and why?
The ex-president of Rodale Inc., Robert Teufel. There is a guy who, over a 30-year period, took a small, quirky company and made it the most respected health and fitness publishing company in the world. He never compromised on products and he hired talented people and gave them space and authority.
What is the most important business lesson you've learned?
When I talk to vendors, I tell them I want a fair price but I want to make sure they make money on our business because I want to keep them engaged and happy.
What has been your toughest business challenge?
Working in an industry where you have a declining market. It is much more challenging when the wind is at your face than at your back.
Describe your leadership style.
Hire good people and give them goals and room, and stay in touch.