Born: Delaware County, Pa.
Education: Business degree and master’s degree in environmental sciences, Drexel University
First jobs: Delivering papers at age 13;
working behind the counter at a drugstore at age 15
What is the best business lesson you’ve learned?
Things that get measured get managed. I’ve come to believe that.
What traits or skills are essential for a business leader?
You need to have some basic intelligence and be willing to do hard work. People know if the boss is putting in a full day. And if you’re wrong about something, admit it. Don’t be pompous. Humility is important.
What universal truth have you learned about leadership?
A leader should first cooperatively set a vision, along with the team, for the organization. Then the real key is to not force-fit an organization but find a strategy to run the organization, then put the people in place to do it.
What is your definition of success?
I once saw a button that said ‘TGIM’ ‘Thank Goodness It’s Monday.’ If you have employees who feel like they want to come to work, who want to please customers and make a good living because they feel needed, that is definitely a successful company.