Born: Euclid, Ohio
First job: Paid a quarter to sweep the floors in the company warehouse
What is your greatest business challenge?
In 2002, we did a major restructuring here at CentiMark. That was, by far, probably the hardest and one of my greatest challenges. We ended up, at that time, terminating approximately 100 salaried employees.
It was difficult, but we just kept persevering. It was something we knew that we had to do. We had no other choice. I think that is how we got through it. We had no other choice. Did we want to? No. But, in essence, we were forced to. We had to do some major restructuring of the company. We were stagnant revenuewise. Our expenses were getting out of control; our gross profits were at an all time low at that time on our roof projects. Because of that, we weren’t making a lot of money.
What is the greatest business lesson you learned
Consistently treating all of our CentiMark associates fairly and making them all feel an equal part of the team.
Whom do you most admire in business?
My father, Edward B. Dunlap. How many people out there do you know that can start a business with $1,000 in seed money and grow it into a $400 million company?
What song would best describe your company?
‘You Ain’t Seen Nothing Yet,’ by Bachman-Turner Overdrive. I think we’ve got so much talent here within the company. We’ve got so many initiatives going on that we’re so dominant in the roofing industry that, I think, that we’ve got nowhere to go but up. I don’t think you’ve seen anything yet. I think we have the infrastructure, the team to grow this into, ultimately, our goal of a billion-dollar corporation.