Education: Bachelor’s degree, economics, Wharton School of the University of Pennsylvania; MBA from Temple University
What has been your greatest leadership lesson?
When you say leadership, arrogance is a very dangerous thing. You can learn as much from negative performances as you can from positive in others. As I look around at folks, I think back about the folks who have been very bright and very successful and failed. One thing that comes through is an awful lot of folks that fell by the wayside, it was because personal arrogance. They got to the point where they felt they knew more than anybody else.
What advice would you have to be a better interviewer?
First, do your homework. By that, it doesn’t mean you have to spend hours. But, if I have to interview somebody, I want to get the background information, the resume in advance and read it. Lots of times, I’ve seen people who I’ve worked with, they’ll pick up the resumes as they’re going into the interview, and they’ll kind of look at it and stumble through and ask a couple of questions.
You need to do some prep work before you do an interview to have a productive one. Take a look at the person’s background and take a look at some of the things you’re wrestling with in your current situation that they’d be coming into and ask them how they would do it.