Jessica Galardini has more than 15 years of professional experience in key management areas, including finance, marketing, new business development and operations. As president and chief operating officer of JRG Advisors, she is responsible for managing the group purchasing programs and business operations of professional and trade association clients and is the designated privacy officer for the company.
Q. How might businesses be able to maximize this economy to either build or improve through human resources?
There are professionals who are out of work who have experience, so you might be able to find someone who, four or five years ago, was unavailable to you. The talent is out there, and it is not hard to find. There are a lot of people seeking a new way today. There is a great opportunity to make sure that you have the talent that you need, and you can certainly find good people who have a lot to offer. Investing today for the upturn that is sure to follow is a wise move.
Q. Is it more of a challenge now to keep employees motivated?
It can be if you don’t have a culture where you have open and honest communication. You need to have regular staff meetings, department meetings and one-on-one discussions, and share as much information as is appropriate about the economy and about the state of the company. That really helps employees see the reality and opens the door for them to give you ideas and perspective on what they can do to make a difference. Employees can be far more motivated during a time like this because they’re appreciative of having a place of employment, of having an employer that is investing in them and of knowing the plan to come through this on top.
Q. Might loyalty actually be higher now among the employees who remain?
There is a fine line between loyalty and complacency. There are very loyal employees who are very complacent, and that’s not necessarily good for the company. But overall, yes, in this economy, you can’t help but hear and see that people who are bringing home a paycheck can’t help but be more loyal to their employer.