The PNC employee selects the appropriate text for the letter from more than two dozen prepared blocks of text and supplies the customer information.
MarketPlace Direct receives the order and prints the letter, complete with the customers name, and envelope with the originating branchs address. The contacts name is printed individually on the closing of each letter, then delivered to the respective branch for the bank employee to sign and send to the customer.
Customer receive a personalized letter thanking them for visiting the bank, and inviting them to call or visit if they need more information.
Now thats service.