Born: Detroit, Mich., but my family moved to Wheeling, W.Va., when I was an infant.
First job: Paperboy; [my] first real job was a clerk and then night manager of a McDonald’s in the 1960s.
Education: J.D., Yale Law School; D.Phil., Oxford University; B.A., West Virginia University
What is the greatest business lesson you have learned?
Friendship should be a byproduct and not a goal of good business leadership.
Was there an incident that helped you realize that lesson?
It’s something that every successful business leader understands is that sometimes you have to have conversations with old friends that aren’t especially consistent with maintaining the friendship over the years, and that’s a very hard thing to do. So, friendship should be a byproduct and not a goal of good business leadership. Somebody who is unwilling to have those conversations, I think, probably is not going to end up being a good leader.