The DeFurio File Featured

7:00pm EDT February 23, 2010

Education: MBA from the University of Pittsburgh, Katz Graduate School of Business; B.S. from Indiana University of Pennsylvania

What was your first job?

My first job out of college was at Butler Memorial Hospital. I was here for about a year or so and I went to Baltimore and worked at Johns Hopkins in the University of Maryland Medical Center.

What has been your greatest leadership challenge?

When I took the helm of this organization a few years ago, we were in the middle of a community controversy, if you will, about what the best direction for the hospital to move into the future was. I had two things to do at that moment. One was to, with the board, make the decision about the future direction of the hospital. That’s what our job is.

At the same time, to go out and talk to folks in the community whether they were supportive or may have been of a different opinion, and at least talk to them and create understanding about what was going on, and fundamentally make sure they left that experience feeling that somebody had listened to them and they were actually heard. We were in quite the state of controversy at the time throughout the community, and it probably was my most difficult leadership challenge. Because we got through that successfully it was also my most satisfying leadership challenge.