The Hampson file Featured

8:00pm EDT May 26, 2010

Born: Lancaster, Ohio

What was your first job, and what did you learn from it?

My first job was with Allstate Insurance in Hudson, Ohio, in 1977. At the time, Allstate was owned by Sears and they were a very good company that developed your management skills. The majority of the people they hired for supervisor positions at Allstate were ex-athletes that played team sports. You learned how to process papers and claims, and be able to do it and get all of your claims processed by the end of the week. You really had to work as a team. It was a great first job for me.

What was the last book you read?

The last book that I reread is Michael Porter’s ‘Competitive Advantage.’

If your company had a theme song, what would it be?

‘We are Family.’

Whom do you admire most and why?

I’d say John Wooden, coach of UCLA. He preaches team sports and doing things the right way, relationships.

Hampson on transparency: Transparency means when the company is making decisions that everybody understands why you’re making that decision. Whether it’s a good decision or a bad decision, it’s still important they understand why. Transparency for clients means that they know exactly what’s going on. If you’re not doing a good job with service, you’re not hiding the ball, you’re telling them, and you’re going to prove it. Transparency for the employees is knowing exactly where your company is at financially and what you’re doing to grow, what you’re doing to help them and the things you can’t do and why.