Despite the challenges facing health care, MedCare Equipment Co. has managed to flourish, exceeding revenue projections. The company owes its success in large part to CEO John M. Sphon and his approach to business growth and customer service.
Leading the company since the 1980s, Sphon oversaw MedCare’s transition from a medical and surgical distribution service of Excela Westmoreland Hospital to a limited liability corporation in 2008. He facilitated its growth by expanding its service area to 14 counties in southwestern Pennsylvania, as well as portions of eastern Ohio and northern West Virginia.
While its four hospital partnerships increased the size and scope of MedCare, Sphon did not let this growth undermine the company’s community-focused customer service. Because MedCare is locally owned and operated by these regional health care partners, the company avoids the negative aspects of a national chain and can focus on improving patient care.
Sphon also serves as vice president of Ambulatory and Ancillary Service at Excela Health — southwestern Pennsylvania’s third-largest health care provider — of which MedCare is a part. Prior to concentrating his efforts on enhancing Excela Health’s home-care services, Sphon was also responsible for overseeing the health system’s owned physician practices. As a result, Sphon understands firsthand the value of clinical expertise, which he has applied to MedCare by placing clinicians and patients at the forefront of the company’s focus. MedCare often serves as a conduit between care providers and consumers to aid in medical compliance.
Although Sphon takes the lead in exploring possibilities for improving company services, he also empowers his associates to develop their own creative solutions to business problems. Sphon and his associates are always looking for opportunities to improve patient care. They look for MedCare’s services to be a component of the continuum of care, rather than a mere retail sales opportunity.
How to reach: MedCare Equipment Co., (800) 503-5554 or www.medcareequipment.com