The Holder file Featured

11:59am EDT May 24, 2006
Education: Bachelor of arts degree, University of Michigan; master’s degree, Columbia University

First job: Counselor

Whom do you admire most in business and why?
Bill Gates — his determination, focus and innovation.

What is the most important business lesson you’ve learned?
Leadership matters. Having the right people in the right positions can change culture and drive success.

What has been your toughest business challenge?
Creating an insurance company from the ground up that’s been able to compete successfully against much larger competitors.

Describe your leadership style.
Inclusive. I believe in cross-functional teams that have the opportunity to think out of the box and create new solutions for old and new challenges.