The Guyaux file Featured

8:00pm EDT July 26, 2008

Born: New Kensington, Pa.

Education: Bachelor of science, Brown University; MBA, University of Pittsburgh; graduate of the Stonier Graduate School of Banking

What has been your greatest leadership lesson?

Creating a new future for the retail bank. It really showed me and most people, and I’m no different, you sort of progress in an organization because of things that you know and things that you do. That was the first time I really saw the power of being a leader. By being a leader, it means that your contribution to the team goes way beyond what you know, and what decisions you make and what you do. It’s really about empowering them, and engaging them and aligning them.

I always say it seems counterintuitive. It’s sort of like you have to be willing to give up some degree of control and power to actually get more back in return — that notion of creating a future with a team and keeping the team aligned and excited and motivated.

I am very comfortable now, and this maybe wasn’t the case five or six years ago. It was very hard for me to say, ‘I don’t know.’ I’m very comfortable now saying, ‘I don’t know what our future should be, but I know that I’m not happy with how we are talking about it today.’ To be able to be in that place and invite others into that conversation actually becomes very powerful versus agonizing over, ‘I’m the one that has to figure it out.’