Glenn Lytle oversees the growth of Comcast Business Services in the Three Rivers Region, including Work Place Digital Voice. He is responsible for providing direction and oversight to the development of regional operations, marketing, sales and customer service across southwestern Pennsylvania, eastern Ohio, northern West Virginia and Maryland.
Q. What are some of the differences between a traditional telecommunications business network and newer networks, including Comcast Digital Voice?
The big difference between the traditional networks and some of the newer networks are the features. Some of the new features aren’t even necessarily available on a traditional copper-based platform. The new voice technologies, delivering advanced products and delivering them over an IP platform, certainly give you the opportunity to provide some of the newer features at a reasonable price. For example, unlimited local and domestic long distance, e-mail and text notification of a voice mail, being able to listen to a voice mail online, getting a call history online and being able to manage all this from a central location.
Q. How might business owners and executives benefit from installing a newer network?
If you look at the traditional phone services, the analog phone services, in order for them to get some of the feature capabilities that they need, they might need to install a fairly complex phone system that you might need to manage on your own. That can get very costly. So by going with an IP-type platform, the features and capabilities you get with that type of network are included.
Q. What are the security concerns and dangers of a newer network as compared to a traditional network?
As a result of a digital product, you’re still sending packets over the Internet. So any time you’re using the Internet and public Internet Protocol (IP), I don’t know if security is as big of an issue as the overall performance, because you’re not able to prioritize those packets as they go over the Internet versus what we’re able to do on a managed network. I don’t think there’s as much of a security concern as there is a performance concern over that public network.