The Volovar File Featured

7:00pm EDT February 23, 2010

Born: Toledo, Ohio

Education: Bachelor of arts degree, emphasis on business management, Spring Arbor University, Spring Arbor, Mich.

What was your first job?

I was a waitress at Frisch’s for two or three years. You have to pay attention to the needs of others, and you have to listen, and you have to be able to swallow your pride and believe that the customer comes first.

Whom do you admire most in business and why?

Tom Beatty, one of my previous bosses at Family Heath Plan in Toledo. He’s now retired. He allowed me the opportunity to work in numerous departments on multiple projects because I’m kind of high energy.

By allowing me to become so involved in so many departments and on so many diverse projects, it helped me accomplish what I needed to be in the position I am in today. He was a very thoughtful leader and a great mentor.

What is the best advice you’ve ever received?

It’s my own. Never forget where you came from. Most people are not immediately put into leadership positions. Most of us started at the ground level and worked our way up. It’s important that you remember those experiences, from a people perspective, as far as how you were treated, how you would have liked to have been treated and how that applies to how you treat others in leadership positions.

As a leader, you were obviously given opportunities to learn and grow and to make mistakes and learn from your mistakes. You can’t forget that, and you have to offer that to the people that you lead. It’s kind of giving back to help people get to where you are today.