Sharing ideas

Q. How do you communicate your culture to
new employees?

That’s part of the interview process. You want
to surround yourself with
people who have positive
attitudes, people who are
solution-oriented, people
who communicate well
and show very good listening skills. Those are
the types of people that
we like to bring on board.

This is not an environment where I tell you what to
do and you do it. This is an
environment where you will
create your own success, and
by gathering information from
every moving part, you’ll be
able to form your own style.

Q. How do know during the
interview process that what
you’re seeing is the real

Part of it is to make the person feel comfortable in your
environment so that they open up a little bit more than just the
typical, standard interviewee.
Work through situational examples with them and see what
kind of solutions they bring to
the table.

It’s very, very easy to find the
person that comes to you with
the problem. It’s a lot harder to
find the person who’s going to
come to you not only with a
problem but with a series of
solutions, and have a true discussion with you as to the positive and negatives to each of
those solutions — which one to move forward with and which
one makes the most sense
given whatever the situation is.

The perpetual critic is what
you want to be careful of. You want the person who comes to
you with the solutions, as well.
It’s very easy to sit back and
identify problems. It’s that
much harder to identify the
problem and have the solution,
as well.

Q. What is the best way to

E-mail is great. But nothing
beats a face-to-face meeting,
and it’s always important to
know, when you are going to
have that meeting, that people
who are called into that meeting know what the agenda is.

You have to take away any
element of fear or surprise.
When I worked for somebody
and every time he would call
me into a meeting, I would
never go until I knew what was
on the plate. That’s a recipe for
disaster — to call an employee
in and have fear. That’s not productive.

People make mistakes.

They’re a part of life. People fail
at things, and it doesn’t necessarily go to the crux of who
they are as a person. It just
means they made a mistake or
they need to do something differently. If you can look back
on it and use it as a learning
experience and you can look at
it calmly and put perspective to
it, that’s the way to learn.

If I want to have a productive
conversation with somebody, I
want them to be prepared. The
element of surprise doesn’t
make a good leader. You want
somebody who is thought out,
who’s had an opportunity to, as
I said before, come up with
solutions. If there is a problem,
come to me with solutions.
Let’s figure out together how
we are going to work on it.

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