SAN FRANCISCO, Aug. 13, 2012 – Getting a new music CD or a cup of coffee delivered to your door within the hour was one of the things that made the Internet seem so amazing back in the late ’90s. Then, of course, it turned out the Net wasn’t able to revoke the laws of business physics, and delivery services such as Kozmo.com and Urban Fetch blew up. Now, the two giants of Web retailing are giving same-day delivery another try. But they’re taking very different approaches, and it remains to be seen whether the services will scale up beyond a few cities.
Earlier this week, EBay invited select San Francisco customers to sample EBay Now – a shopping app that boasts same-day delivery. Bay Area residents who have received an invite will be able to download the app to their Apple iPhones and iPads.
All of the products featured will be new and sold directly by local stores, including Target, Nordstrom and Walgreens. Once you hit the “Bring It” button, your personal
EBay shopping valet will pick up and deliver the item to wherever you are—the office, home, coffee shop. The Web auction house will waive the delivery fee for your first three purchases (which can’t cost less than $25), after which point a $5 surcharge will be tacked on. The beta pilot is only meant to gauge whether there’s an appetite.
“Same-day services are satisfying both the convenient need of online shopping and immediacy factor of offline,” says Scot Wingo, chief executive officer of ChannelAdvisor, a global e-commerce software provider.
Amazon.com already offers limited same-day delivery. Shoppers who have signed up for a $79-a-year Prime account can get it on eligible items for $3.99 in 10 metro areas, including Chicago, New York, and Seattle. Retail experts speculate Amazon could roll out a more extensive same-day model, coupled with a change in its sales tax policy.
The Seattle-based company has avoided having a physical presence in states that require e-tailers to charge sales tax. That has kept prices low but made same-day delivery in those places almost impossible. Under mounting political pressure, Amazon has agreed with several states to do that in return for tax credits to build warehouses near metropolitan hubs, according to a Financial Times investigation.
An Amazon spokeswoman declined to comment.