Cover Story

Crystal ClearTom Feeney guides Safelite to see from the customer’s perspective

When Tom Feeney helped Safelite look through the eyes of the customer, the picture wasn’t rosy. Here's how the nearly $2 billion company became customer driven.

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Tom Feeney guides Safelite to see from the...

Cover Story

2018 Pillar Award for Community Service

For nearly a decade, Smart Business has honored many great companies and organizations whose employees have gone above and beyond to invest their time and resources in supporting their community.

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2018 Pillar Award for Community Service

Cover Story

The chief ingredientsWhite Castle balances seasoned success with fresh ideas

Beef consumption is declining. So, what does that mean for White Castle System Inc., the king of the slider? Find out from new CEO Lisa Ingram.

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White Castle balances seasoned success with fresh...

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It all adds upHuntington Bank grows stronger with FirstMerit folded into its operations

Steve Steinour has been involved in more than 30 mergers and acquisitions over the course of his career. But Huntington Bank’s acquisition of FirstMerit Corp. last year for $3.4 billion was the largest in the bank’s history.

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Huntington Bank grows stronger with FirstMerit folded...

Insights

Ohio is driving innovation in the aviation and aerospace industry

JobsOhio Glenn Richardson looks into Ohio’s position in the aviation and aerospace industry, and the assets it has to offer companies in this space.

Know what is available in your toolbox for managing claims

CompManagement's Lynnae MaGinn outlines the resources employers have at their disposal for managing claims.

Ohio has many assets that are critical to the automotive industry

JobsOhio’s Kristi Tanner breaks down Ohio’s position as a place for new investment in the automotive industry.

Know the importance of dialogue and strategies

CompManagement's Todd Keserich talks about strategies to assist injured workers back to work.

Ohio is becoming an attractive location for IT companies

While California’s Bay Area is the birthplace of many technological innovations, Ohio is home to considerable innovation as well, just without as much of the fanfare. Ted Griffith, managing director of information technology at JobsOhio, says with lower overall operating costs — as much as 70 percent lower than Silicon Valley — Ohio offers growing […]