Cover Story

Customer Service Awards 2017

These 24 organizations have demonstrated a commitment to superior customer service and have made a difference in the communities they call home.

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Customer Service Awards 2017

Cover Story

Minute Men Staffing & HR ServicesJay Lucarelli shares his family pride through his work at Minute Men Staffing &...

When Jay Lucarelli became Minute Men’s president and CEO, he considered the many leadership lessons he got from his father.

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Jay Lucarelli shares his family pride through his work...

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Ganley Auto GroupKenneth Ganley loves selling cars and shares his passion with the team at Ganley...

Kenneth Ganley has taken Ganley Auto Group, a company started by his father, and turned into one of the top dealerships in the U.S.

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Kenneth Ganley loves selling cars and shares his...

Cover Story

2017 Family Business Achievement Awards

Cuyahoga Community College (Tri-C) is pleased to return as the Presenting Sponsor for the 2017 Smart Business Family Business Conference. Check out what these great family businesses across Northeast Ohio have been able to achieve.

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2017 Family Business Achievement Awards

Insights

Evaluate your technology to add more efficiency in 2018

All companies look for ways to make their teams and processes more efficient, while increasing revenue and profitability. What’s your plan to do so in 2018? Here's how to use technology to reach your goals in the coming year, from Bill Nelson of Blue Technologies.

Tips on how to prevent, respond to and recover from workplace violence

CompManagement's Cassy Taylor talks about how employers can prevent, respond to and recover from workplace violence incidents.

Stronger relationships are often the pathway to better customer service

Employees who approach their work with confidence are more likely to bring the same positive energy to their interactions with customers, says Kurt Kappa, Senior Vice President, Market Leader, Cuyahoga County, at Westfield Bank.

How companies should handle media attention amid criminal allegations

When companies become tied to a criminal investigation, whether or not it or its employees have actually committed a crime, it can be on trial in both the criminal court and the court of public opinion. Even if a company that becomes embroiled in a criminal case is eventually cleared of any wrongdoing, it can still lose in the court of public opinion and be driven out of business, says McCarthy Lebit's Rob Glickman.

Buyers should use the due diligence period to confirm their expectations

Smart buyers and their brokers do their homework to understand as much as they can about their options before setting foot on a property. Walkthroughs offer a chance to inspect for any issues that could affect their occupancy and operating requirements, says Simon Caplan, SIOR, a principal at Cushman & Wakefield/CRESCO Real Estate.